Archive for the 'Business developments' Category

Complete Kitamura Overhaul!

Friday, March 18th, 2011

We’ve been getting better over the last two years. Our website has been totally redesigned, we now have an online helpdesk, and several new services have been introduced, such as:

Consumer Electronics Repairs

This was trialled back in 2009, and we have had so much demand, we now do it as a service! This involves repairing things like TV’s, hairdryers, DVD recorders, iPods/MP3 players, camcorders of all types plus much more. I have a lot of electronics background, and as most of our customers will know we actually repair to board level unlike cowboys who just replace whole boards as an easy way round the job and quick money. I am proficient at reading service manuals and schematic diagrams, and have thousands of factory service manuals in a company archive which we use.

Home Appliance repairs

We now fix big home appliances such as fridges, freezers, microwaves, washing machines, washer dryers/tumble dryers, food blenders etc. I’ve worked at a few home appliance repair shops in my time and am good at it, as I’ve had a knack with and a love of mechanical devices since I was a kid, so another service to take us past the competition!

We’ve come a long way since being established in 2006. I’ve always been good at all the services we provide, but have introduced them slowly as the company has grown so we don’t get swamped with too much work, and it has given me time to train staff and extend my qualifications via training courses.

Kitamura extends CompServ maintenance package range to its Mac & Linux customers

Monday, May 11th, 2009

Starting in a couple of months, Kitamura will be roadtesting a couple of new tailor made maintenance packages to complement our existing flagship products in the CompServ range.

We will be introducing CompServ Mac, for Apple specific customers, and CompServ Linux, for Linux customers. All the hardware servicing remains the same across both packages, but they will have specific OS based service routines.

More soon.

New Equipment Check Policy unveiled

Wednesday, January 21st, 2009

Kitamura Computers has unveiled a new Pre Job Checklist for incoming work. This means we will check equipment upon acceptance of a quote, or during a diagnostic, for damage. This is to bring down the number of customers claiming we have damaged equipment when we bring it to their attention after the job is complete. Too many customers are trying to claim damages from us for damage they inflicted, and we will not tolerate it. Picture evidence will be obtained as well. This applies for on-site quotes, and workshop jobs.

We are an honest genuine company, we look after our customers and their equipment, and do not appreciate these fraudsters.

Kitamura replaces OptiServ branding

Tuesday, November 11th, 2008

We’ve been forced to replace our OptiServ branding from our range of maintenance packages, due to an unforseen trademark problem. The name has already been trademarked. Legally, we can still use it, but if the owner requests we stop using it, and we don’t, we are liable for court action.

From January 2009, following the launch of our new website, we shall be rebranding to CompServ, and seeking trademark funding.

All customers who have contracts with us are unaffected, but will be alerted by post before Christmas. This will coincide with the packages expansion.

Company changes for 2009

Monday, November 3rd, 2008

This year has been a mixed bag for us. I personally have enjoyed it, with the recession, and everything, it has been a real test of my management skills as the Director, and i think we’ve done well. Over the past few months, i’ve seen small companies like us disappearing, and i’m glad we’re still here, and i think the main reason is that we’re so customer focused, and we have so many services under our belt. Diversification is the way forward, and the more you can provide your customers with, the more they’ll come back. We’ve had a massive period of downtime earlier this year, following Christmas 2008, we were idle for almost 4 months. Things have improved, and we’re doing well.

This is going to continue into 2009, we’re going to get stronger. I have a number of proposed changes that will be rolled out gradually over the year. They include:

1. Corporate Advertising

This is going to be the biggest area we’re focusing on. This will include new designed leaflets, a wider distribution area, and the aid of a 3rd party company and volunteers. Over the first 4 months of 2009, i’m hoping to spend around £2,000 on local advertising. This is a 50% increase over 2008.

2. Web 2.0 Website

We’re in beta stages of developing a new website. It will be smoother, more professional, and will put information at your fingertips, to make bringing our services to you even easier. We had a lot of downtime this year, and have taken stringent steps to ensure this never happens again, and if it does, to spot early signs.

3. Kitamura OptiServ package changes

We’ll be improving on our main USP, our OptiServ packages, and have the following changes planned:

  • To introduce a special package for our elderly computer users. Pricing will be announced, we still have management discussions yet to complete.
  • To introduce a pilot OptiServ Business package, for small businesses, of up to 10 computers.
  • Introduce an OptiServ Education package, for local schools. Elms Bank Specialist College is right at Kitamura’s doorstep in Whitefield, we plan to surprise them with our proposals. All staff at KC will then be required to undertake a CRB check, and be vetted. Pricing still to be announced.
  • Our Residential OptiServ packages will have their prices reviewed. We may have to increase prices during 2009, but we will eat as much cost as we can to still keep them affordable.

4. Introduce an online shop

We plan to open an online shop in 2009, to re-sell laptops, and any stock we can sell online. We regularly buy damaged repairable goods, and i think this will be a good opportunity to expand our salvage part of the business, selling the goods we’ve repaired. We mainly use eBay, and a company shop will be useful to reach people who don’t use eBay.

There will be more changes, following management meetings. All our plans have to be seriously considered!

More soon!

Weblog updated, strange characters appearing in posts

Saturday, November 1st, 2008

We’ve updated WordPress, and have noticed since the database update that strange characters are appearing in existing posts. We’re workng to fix it, feel free to alert us to any posts that need attention.

Kitamura to introduce consumer electronics repair

Friday, October 31st, 2008

To further enhance our service to customers, i am proud to announce that we will be introducing a consumer electronics repair sector into Kitamura. This is something i’ve really enjoyed since being a kid, and will involve the following:

  • Camcorder Repairs (VHS, VHS-C, Super VHS, 8mm, Hi8, DV (Digital Video) & DVD Camcorders
  • VCR Repairs (All makes and models, slot and top loaders)
  • DVD Player/Recorder Repairs (All makes)
  • HiFi Repairs
  • DJ Equipment Repair (Disco equipment, amps, smoke machines etc)

With the current trend of all mechanical equipment being phased out, i’ve noticed many repairers are refusing to even look at the equipment. Not me! I love a bit of mechanical tinkering. I can often get parts cheaper than many repairers, due to me having a big stock of parts from many years of tinkering.

The quotation system will be the same as our computer sector, £10 for a 48hr diagnostic, and then a quote over the telephone or in person. If you accept my quote, i drop the diagnostic charge and only charge for the parts and labour.

Comments are welcome!

Newsletter system downtime

Wednesday, October 29th, 2008

We apologize for the recent issues with the newsletter system. It was sending up to 50 newsletters to each customer, due to a coding error. Our in house programmer KasSoft fixed it early yesterday afternoon, shortly after the error was discovered. Things should now be back to normal.

Kitamura drops Tiscali Reseller deal

Saturday, October 25th, 2008

Kitamura recently pulled out of its Reseller deal with Tiscali, due to poor customer takeup and poor customer satisfaction on Tiscali’s part. They have scored 3rd Worst ISP in recent months. Take this comment from one of our customers, Lucy, who we set up a Tiscali connection. This poor girl was waiting weeks, and we were with her all the way, phoning, waiting, and being fobbed off:

“It took them 4 weeks to set-up my internet broadband connection. I have been using broadband for 3 years and never came across such a poor ISP provider so far. There speed is nil for me, even if I have 2mb connection. Connection drops every ten min and in peak hours, I can hardly browse. My advice is.. just stay away from them. Service and speed is getting worse. Kitamura have been great, it’s a shame they don’t do broadband, it’d be perfect!”

Even myself as the Director of Kitamura am cheesed off. While we set up connections they took forever to sort out simple problems as many of the staff had little or no common sense. What seemed simple to me was turned into a merry-go-round of phonecalls to different numbers that are all re-directed to the same department! All I can say is AAAARRRRRGGGHHHHH!

I’m glad we’ve dropped them, that’s for sure. We’re looking into a replacement. All Tiscali branding is going to be removed from our site shortly.

Kitamura drops Fasthosts as their web host

Wednesday, August 27th, 2008

Kitamura has recently changed webhosts, due to technical issues with FastHosts. We have switched to One.com, who are a lot cheaper, and more stable. We now run the website on a Debian Linux server, and our FH one was a Windows IIS one, and gave us endless problems with our scripting. We’ve also had problems with them demanding payment, for the periods when our services had been stopped (by them) due to one missed payment.
Our new home is www.kitamuracomputers.com, so update your bookmarks. We aplogize for the inconvenience caused, and can promise it won’t happen again.

Somehow, i reckon the recent “security breach” was done by a disgruntled customer, in a recent payment dispute, like us. Hmmm…..

It wasn’t us…..honest!