Archive for the 'Company Policies' Category

Kitamura Payment Policy Update

Friday, September 11th, 2009

Having trialled our new 50% deposit scheme, we will now be rolling it out to all customers.

Upon acceptance of a quote, we now require a 50% deposit. If the remaning balance of an accepted quote is then not paid completely upon the job being completed, one of the following will be carried out, as of the Policy:

1. If 5 weeks passes, in line with our Payment Policy, we will dispose of equipment via 2nd user resale, repairing the equipment ourselves before sale into a saleable condition.

or, we will

2. Invoke a £5 a day storage charge, (including weekends) until payment is made.

Signing of Jobsheets enters customers into legal contracts. If we carry out the work, we expect you to pay us the amount on the quote within 5 weeks before equipment is released. If this does not happen within 5 weeks, equipment is disposed of or a £5 a day storage fee incurred, at our choosing. If we feel storage charges will not be paid, we will choose the disposal option.

Our Payment Help Policy still applies. If you arrange with Management to pay the sum over a period of time which both parties agree, and a Payment Agreement is signed, none of the above will happen, you can continue to pay for the work as normal, but it MUST be on the dates and times agreed. Missed payments may incur the above action failing an explanation or contact from you.

Equipment Holding and Disposal update

Monday, August 3rd, 2009

We have had to update our T&C’s due to some customers taking advantage of our Payment Policy. The 12 week equipment holding policy has now been reduced to 5. If a repair is completed, a job cancelled or simply no contact from the customer and no payment for fees/repairs are recieved we will dispose of the equipment after 5 weeks. The Jobsheets have been updated to reflect this, and will affect new customers and existing from today.

Your signature on the signature strip of the Jobsheet signifies your acceptance of this, and excludes/indemnifies us from any legal action due to equipment loss. We’re an understanding and caring company, but are not a computer boarding house or hostel, where you can leave your equipment while you sort out finances. It costs us money having to turn work down due to lack of space!

EQUIPMENT WILL NOT BE RELEASED UNTIL PAYMENT OF REPAIRS OR FEES IS MADE IN FULL. This is also outlined on Jobsheets, the staff booking in jobs always make sure customers read the Disclaimer.

 

Kitamura Equipment Storing Policy changes

Saturday, January 12th, 2008

As of February this year, we will now only store customer equipment for 5 weeks, while repairs are awaiting payment. The change from 12 weeks was necessary because too many customers are delaying payment deliberately. After 5 weeks, the equipment will be disposed of to recoup costs. This saves us having to employ debt recovery agents, which i personally don’t want to do, it’s cruel.