Archive for October, 2008

Kitamura to introduce consumer electronics repair

Friday, October 31st, 2008

To further enhance our service to customers, i am proud to announce that we will be introducing a consumer electronics repair sector into Kitamura. This is something i’ve really enjoyed since being a kid, and will involve the following:

  • Camcorder Repairs (VHS, VHS-C, Super VHS, 8mm, Hi8, DV (Digital Video) & DVD Camcorders
  • VCR Repairs (All makes and models, slot and top loaders)
  • DVD Player/Recorder Repairs (All makes)
  • HiFi Repairs
  • DJ Equipment Repair (Disco equipment, amps, smoke machines etc)

With the current trend of all mechanical equipment being phased out, i’ve noticed many repairers are refusing to even look at the equipment. Not me! I love a bit of mechanical tinkering. I can often get parts cheaper than many repairers, due to me having a big stock of parts from many years of tinkering.

The quotation system will be the same as our computer sector, £10 for a 48hr diagnostic, and then a quote over the telephone or in person. If you accept my quote, i drop the diagnostic charge and only charge for the parts and labour.

Comments are welcome!

Newsletter system downtime

Wednesday, October 29th, 2008

We apologize for the recent issues with the newsletter system. It was sending up to 50 newsletters to each customer, due to a coding error. Our in house programmer KasSoft fixed it early yesterday afternoon, shortly after the error was discovered. Things should now be back to normal.

Kitamura drops Tiscali Reseller deal

Saturday, October 25th, 2008

Kitamura recently pulled out of its Reseller deal with Tiscali, due to poor customer takeup and poor customer satisfaction on Tiscali’s part. They have scored 3rd Worst ISP in recent months. Take this comment from one of our customers, Lucy, who we set up a Tiscali connection. This poor girl was waiting weeks, and we were with her all the way, phoning, waiting, and being fobbed off:

“It took them 4 weeks to set-up my internet broadband connection. I have been using broadband for 3 years and never came across such a poor ISP provider so far. There speed is nil for me, even if I have 2mb connection. Connection drops every ten min and in peak hours, I can hardly browse. My advice is.. just stay away from them. Service and speed is getting worse. Kitamura have been great, it’s a shame they don’t do broadband, it’d be perfect!”

Even myself as the Director of Kitamura am cheesed off. While we set up connections they took forever to sort out simple problems as many of the staff had little or no common sense. What seemed simple to me was turned into a merry-go-round of phonecalls to different numbers that are all re-directed to the same department! All I can say is AAAARRRRRGGGHHHHH!

I’m glad we’ve dropped them, that’s for sure. We’re looking into a replacement. All Tiscali branding is going to be removed from our site shortly.