Kitamura drops Tiscali Reseller deal

Kitamura recently pulled out of its Reseller deal with Tiscali, due to poor customer takeup and poor customer satisfaction on Tiscali’s part. They have scored 3rd Worst ISP in recent months. Take this comment from one of our customers, Lucy, who we set up a Tiscali connection. This poor girl was waiting weeks, and we were with her all the way, phoning, waiting, and being fobbed off:

“It took them 4 weeks to set-up my internet broadband connection. I have been using broadband for 3 years and never came across such a poor ISP provider so far. There speed is nil for me, even if I have 2mb connection. Connection drops every ten min and in peak hours, I can hardly browse. My advice is.. just stay away from them. Service and speed is getting worse. Kitamura have been great, it’s a shame they don’t do broadband, it’d be perfect!”

Even myself as the Director of Kitamura am cheesed off. While we set up connections they took forever to sort out simple problems as many of the staff had little or no common sense. What seemed simple to me was turned into a merry-go-round of phonecalls to different numbers that are all re-directed to the same department! All I can say is AAAARRRRRGGGHHHHH!

I’m glad we’ve dropped them, that’s for sure. We’re looking into a replacement. All Tiscali branding is going to be removed from our site shortly.

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